Heavy Highway Contractor

  • 1.  Continuing the Conversation: Heavy Construction Virtual Roundtable

    Posted 3 days ago

    Building on the discussion from our recent Heavy Construction Virtual Roundtable: What Keeps You Up at Night?, we’ll be sharing a series of follow-up posts to keep the dialogue going. These prompts are designed to revisit key themes from the roundtable and invite members to share additional insights, experiences, and ideas with the community. Feel free to jump in and participate—even if you weren’t able to attend the roundtable.

    💬 Discussion question: How are you improving communication and alignment between your field teams and accounting?

    Bridging the Gap Between Field & Finance

    One theme that came up consistently during the roundtable was the challenge of keeping field operations and accounting teams aligned.

    Participants shared that gaps in communication can lead to delays, inaccuracies in reporting, and frustration on both sides. In many cases, the issue isn’t just process—it’s a lack of shared understanding.

    Several companies are taking steps to improve alignment by:

    • Establishing consistent reporting expectations from the field
    • Creating a shared “source of truth” for data
    • Standardizing terminology around project status and completion
    • Increasing regular touchpoints between project teams and accounting

    Strong communication doesn’t happen by accident—it requires clear expectations, ongoing training, and consistent follow-through.



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    Laura O'Connor
    Director of Membership
    CFMA
    Princeton NJ
    (609) 452-8000
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  • 2.  RE: Continuing the Conversation: Heavy Construction Virtual Roundtable

    Posted 2 days ago
    Edited by Gerard Aliberti 2 days ago

    This is a very common issue I see when working with growing contractors. 

    Here is what is happening inside most growing companies. Everybody is very busy, everybody is buried, and when you are buried the stuff that does not have a hard consequence attached (schedule, sub converstaions, etc..) to it gets pushed to the back of the line every single time.

    Reporting, job updates, communicating where things actually stand all of it turns into an "I'll get to it when things slow down" situation, and things never slow down, so it just never happens.

    Many companies are not actually holding the right people accountable to any of it, so why would anyone prioritize it over the fire that is burning right in front of them?

    One suggestion -  when you put a meeting on the calendar with real check ins and people know they are going to have to answer for their world in front of their peers, watch how fast they find time to get their stuff together, because nobody wants to walk into that room looking like they have no idea what is going on with their own jobs.

    That is what a consistent meeting cadence actually does for you. Employees stop waiting to be chased and they start showing up ready because they know that conversation is happening whether they prepared for it or not.

    Also, new employees need a process to follow or else they'll just carry the culture of "whenever I get to it" from their former employer. New emplpyees also MUST have proper training on how your orginization does things and be assigned a mentor whos responsbile for their transition.  

    New processes need to start with your early "cheerleaders" then progress from their. New systems and processes usually feel like they are paralyzing before you see the full ROI.

    This is just a little of what I can say here, hope it helps. 



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    Jerry Aliberti
    Pro-Accel, Owner
    www.pro-accel.com
    jerry@pro-accel.com
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  • 3.  RE: Continuing the Conversation: Heavy Construction Virtual Roundtable

    Posted yesterday
    Edited by William Hipp yesterday

    Great points above.  The accountability piece is real. I'd add that even when the meeting cadence is in place, the data coming out of the field is only as good as the process asking for it.

    Best-in-class contractors excel because they have intentional alignment across departments. Finance/Accounting, Construction Ops, and Equipment Management need communication channels and alignment. Gaps form as soon as one of those three is left out of the room.

    In my experience, the foundation of any alignment starts with a recurring touchpoint. Whether it's a group huddle or a one-on-one, that single commitment does three critical things:

    1. Fosters Human Connection: Animosity thrives in silence; familiarity breaks down silos faster than any policy ever will.
    2. Paves the road for Adhoc communication: Knowing exactly who to call when a problem arises is half the battle.
    3. Refine the Process in the 'White Space': Not every meeting will have a packed agenda. That open space is where the 'What do we do when...' conversations happen and where real process is built.

    This alignment directly impacts our data. We often talk about a "Shared/Single Source of Truth," but you can't have that without communication and consistent reporting expectations. 

    Some organizations go the route of a "complex process memo", which requires a foreman or mechanic to be a data entry clerk and a policy expert at the same time. They have to remember which cost code applies to which task, which equipment hour meter to read, and how to format the notes. If the memo or the process is too complex or prescribed to the wrong person, that leads to the "Correction Loop".

    I believe the shift toward digitized workflows is a powerful way to break that loop. Instead of asking a user to "Submit a Daily Report," the software should ask specific, bite-sized questions that the user can answer with certainty. Or if technology allows, infer as much as possible from automated data capture and serve it up in the form of True/False or multiple choice during the review process. 

    The result: The user provides the raw data (which is easy), and the software applies the business logic and compliance (which is hard). This doesn't just give us better data; it reduces the cross-departmental tension that poor data creates. 

    Curious to hear from the group-how are you balancing the need for detailed accounting data without over-burdening your field teams with "data entry" expectations?



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    William Hipp CPA
    Product Analyst
    Tenna
    Equipment & Fleet Management Case Studies | Tenna

    whipp@tenna.com
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  • 4.  RE: Continuing the Conversation: Heavy Construction Virtual Roundtable

    Posted 3 hours ago

    William.  BTW I have had a couple meetings with Tenna.  They do have what looks to be a great platform and lot of very creative solutions related to GPS devices, Vehicle cameras, maintenance tracking, and a ton more i can't recall.  In fact, we are very likely to switch over to Tenna for our vehicle cameras.  

    Little pricy, but hoping for good results.

    Thanks

    Tony



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    Anthony Hamilton
    President
    EHC, Inc.
    Fort Myers FL
    (239) 707-3724
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  • 5.  RE: Continuing the Conversation: Heavy Construction Virtual Roundtable

    Posted 3 hours ago
    Edited by Anthony Hamilton 34 minutes ago

    Good points and we have the same struggle. (The Field vs. Office & Office vs Field)

    We have found some good success helping to bridge the gap with Implementing EOS.  We have been using it for 1 year now and it has really helped us with Accountability and Alignment. It is a whole structured gameplan of how to run a company.  EOS is not rocket science.  Most of it is common sense. It is a whole system and we have found benefit in it.  I'd say it is not for everyone and it is definitely not an "Easy Button".  EOS points for this discussion are to clearly establish company goals, communicate those goals so all the stakeholders understand them, and set up milestones to achieve those goals.  Through the course of implementing we have established an Accountability Chart.  This is a big game changer for us.  It is similar to an Organizational Chart but a much more useful tool. It shows each seat in the company how they report to the company and their basic function/goals for the seat.

    We are now just getting into rolling out "Scorecards".  These scorecards are a great tool to communicate and align the Field & Office. (Note: This is still not easy.  Not everyone likes scorecards. Not everyone likes change.)  Our first targeted group for Scorecards are our foremen. They make up the largest group of employees who are managers. We grade them on 3 categories: 

    1. How they did on completing work assigned for week 1 of the 3 week look ahead schedules we do. 
    2. Timeliness & Accuracy of Timesheet reporting which includes Labor, Equipment, Deliveries, & Daily Diary Production Comments.
    3. Care of Equipment used by crew (greasing, damage, maintenance reporting, etc.) 

    We started with 4 months or so of grading the foremen on the scorecards without telling the foremen. (Training the scorekeepers)  About a month ago we had a Foremen's Meeting and introduced the Accountability Chart and the Scorecards system to the Foremen.  We explained how they would be graded and to look out for the weekly Scorecards.  (Again - reminder this is not easy and takes perseverance and effort. We are still coaching the scorekeepers and the process.)  We have someone who assembles the Scorecards (Recent Data Analytics Grad fyi) She summarizes the scores into one score and sends out the scorecards to each of the Foremen in Paylocity. 

    We are trying to utilize the utility of Paylocity for helping address this exact issue of your Roundtable post.  The idea is to drive attention/communication to Paylocity(or something like it) as our central messaging/training/LMS/Training/Communication/Culture Building Platform and build effective communication through it.  We are cautiously not trying to replace human interaction, but to cover more ground quickly.  See other recent post in CFMA on struggles there.)

    Fruits of Effort Feedback from Foremen:

    • I got a 2 on my timesheet.  Why did i get a 2 and what do i need to do to get a 5?
    • I went in to do my timesheet for today's time and the Phases are not entered on this new job i went to.  I don't want to be penalized for it on my scorecard. (Says foreman who received 4 weeks of low timesheet scores for turning in late timesheets before we started sending out Scorecards)
    • The underground crews prevented me from getting my work done this week.

    Response to William with Tenna's comment.  I actually find value with letting the Foremen connect the dots by figuring out the Phases/Cost Codes they are working on.  It shows who is paying attention or not.  By letting them think/do and scorecarding them it get us all paying more attention vs. just turning over the whole management of the process to Software. (Maybe oneday I'll vent on Procore about how now we have to get multiple emails about changing the color of toilet partitions on the 15th floor when we are a Site Subcontractor.)

    A few lessons we have learned that have surfaced in our growing & drive for metrics and improvement:

    • If you create reports & tracking there should be a process of checking the reports and tracked data and how to communicate problems.  I have labeled these "Mousetraps"  If we go around and set all these Mousetraps, but are not checking them over time, we will find out the hard way if we have caught mice.
    • Before you create a report or workflow or SOP, clearly describe and explain the Goal of the report.
    • Keep it simple.  Recognize the Field is different from the Office.  Example:  Our Superintendents do not like one bit coming into the office. (Picture: Cat in room full of rocking chairs)
    • Try to report weekly whenever possible.
    • Office keep trying to make it easy for the Field.

    I'm still working to untangle the overall ERP software pile of coat hangers to help solve some of this too.  I'm finding through these CFMA discussions and direct email contacts from posting there are some good Software companies out there who i wish i would have known about a couple years ago. 

    Thanks CFMA for this platform and this post Laura.

    Tony



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    Anthony Hamilton
    President
    EHC, Inc.
    Fort Myers FL
    (239) 707-3724
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