We transitioned to VEC last year and went live 1/1/19. It was cumbersome for us because P-Vault (Paperless Environment) couldn't get its program to work with VEC which caused us to implement Keystyle in its place. We also did this to avoid the finger pointing we experienced when something didn't work between P-Vault and Viewpoint (Keystyle was purchased by Viewpoint in 2018). At the time of our implementation Viewpoint and Keystyle techs didn't know much about each other's program (this may have improved since we went live). In an implementation such as this I expected for Viewpoint support team to take us by the hand and lead us through the maze with a flashlight. Instead it was more like they followed behind us and waited until we smashed our head into a wall and then yelled "Go right". We are still having issues with a "bridge" between ADP and VEC that is now in its 5th month of still not being resolved.
With all this being said Viewpoint is a great software and our VEC is currently working as well as On Premises Viewpoint did. It is also great to not have to get our IT involved with issues anymore since all maintenance is handled by Viewpoint. However, Viewpoints lack of technical support is legendary.
Roger Whitty | Chief Financial Officer
Williams Company Management Group
2301 Silver Star Road | Orlando, FL. 32804
Main: 407.295.2530 | Cell: 407.432.5456 | Fax: 407.297.0459
Client service is the foundation of our business | www.williamsco.com
Home of the Connection Café.
100 Village Blvd., Suite 200, Princeton, NJ 08540Phone: 609-452-8000 | 888-421-9996 | Fax: 609-452-0474 | firstname.lastname@example.org