We evaluated several platforms 5 years ago and switched from Wells Fargo to Chase. 3 months ago we trialed a regional bank's platform, thinking we could get even better "localized" service. Long story short, we stayed with Chase. Their online system is intuitive to work with and we can easily track daily usage. We match user receipts to online transactions to get expenses into job costs timely. If someone needs their credit limit increased for a large purchase (e.g. permits), we can instantly adjust it ourselves online. Their fraud detection algorithms work very well...we receive an email when fraud's detected (happens about 5 times a year), which we can accept or decline. If we need to replace or change out someone's card, it's easily done within a week. Reversing fraudulent charges is easy and timely. Given their system's capabilities, for internal control we've divided credit card reconciliation/administrative responsibilities between 2 employees.
We charge $20-30K per month to credit cards. I generally dislike doing business with big banks, however, I think Chase has a very good system and responsive people running it.
West Fork Construction, Inc.
6050 Warehouse Way
Sacramento, CA 95826
Home of the Connection Café.
100 Village Blvd., Suite 200, Princeton, NJ 08540Phone: 609-452-8000 | 888-421-9996 | Fax: 609-452-0474 | firstname.lastname@example.org