34 days. Sounds about right for Viewpoint support.
Roger Whitty | Chief Financial Officer
Williams Company Management Group
2301 Silver Star Road | Orlando, FL. 32804
Main: 407.295.2530 | Cell: 407.432.5456 | Fax: 407.297.0459
Client service is the foundation of our business | www.williamsco.com
I've learned not to send emails or call support anymore. Any issues that I come across, I log in and chat through their viewpoint support portal. Although the "chat" option is meant for "simple" issues, I use it for anything that I have come across and have been able to get a response – which is what I was advised to do when I attended the conference. If they don't have an immediate answer, they look into it an get back to me the same day. I'm assuming if it's a "systems" issue, this would take longer. For example, our AP team is able to bypass the "complete" job status and post to jobs that have been marked complete - they have been working on this for a couple of years now. Regarding Year-End issues, we are using Viewpoint's Cloud services and are hosted by them, any version updates are processed by Viewpoint. Not sure what Year-End issues others are facing or have faced, but I feel our process went very smooth.If you have any question and would like to have a conversation off line, feel free to email me, firstname.lastname@example.org
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