I have always enjoyed the user's conferences held by Dexter and Chaney. I would be curious to hear comments on the user's conferences since Spectrum was acquired?
We have noticed the decrease in customer service as well. The wait time for customer support is increased and unless you can get one of the "original" D&C support folks the newer individuals are not as helpful or patient. I bet we will see the annual support fees increase, too! It is very unfortunate.
We are very frustrated with Spectrum's "support". We used to get a live person every time we called and they for the most part tried to resolve the issue at hand. Now when we call a computerized voice answers and you are actually forced to leave a message for a call back. Professional services is a joke - even if you could afford to pay the huge fees they charge, you are pushed on to a long waiting list. We can't run our business that way! Even more, they don't seem to care about enhancing the product. Sadly it is going the way of Timberline when Sage took over. They have just hijacked existing customers; charging a huge annual fee with nothing in return.
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