General Inquiries

Dispatching Software

  • 1.  Dispatching Software

    Posted 07-03-2019 11:55

    Does anyone have any recommendations for a field dispatching software that can also interface with timekeeping and field reporting?

    Any and all suggestions are appreciated.

    Thank you,

    Lane Baker

    Lane Baker
    Jeffco Painting and Coating, Inc.
    Vallejo CA
    (707) 562-1910

  • 2.  RE: Dispatching Software

    Posted 07-09-2019 18:27
    We use the HCSS products. It has a dispatching module that functions for both employee and equipment.

    Krystal Madonia CPA
    Assistant Controller
    Interwest Construction, Inc.
    Burlington WA
    (360) 757-7574

  • 3.  RE: Dispatching Software

    Posted 07-10-2019 08:10
    We use FieldConnect that integrates into Spectrum. I believe it can integrate into other softwares as well. We assign the call through FieldGateway on our end and then it appears almost instantly on the technicians tablets. Through FieldConnect our guys can enter in their time, work notes, site notes, materials, pull POs, other special equipment charges, forms, and service reports. The service reports without price information can then be sent directly to customers. It is very user friendly. Most of our technicians picked it up pretty quickly.

    Let me know if you have anymore questions.

    Ashley Bowman
    W. Soule & Company
    Kalamazoo MI
    (269) 327-4855

  • 4.  RE: Dispatching Software

    Posted 07-10-2019 11:20
    We currently use HCSS software for Heavy Job Manager, HCSS Field Apps, HCSS Safety, HCSS Equipment 360, and Dispatcher from HCSS.  We have had a few issues with refreshing databases that are ongoing which makes it difficult to retrieve time cards.  Recently, we received their annual maintenance bill and it was substantially more than we were lead to believe it would be when we purchased the software suites and subscriptions.  Our CEO is considering switching our dispatch software to a different product.

    Any recommendations on a dispatching, time card, production analysis program?  Currently, we have special programming from HCSS to integrate into Sage 100.  Ideally, we'd like a program that would integrate with Sage 100.

    Any recommendations would be greatly appreciated.

    Jennifer Ghilotti
    Team Ghilotti, Inc.
    Petaluma CA