General Inquiries

Any experiences from Viewpoint users with nvoicepay?

  • 1.  Any experiences from Viewpoint users with nvoicepay?

    Posted 05-08-2019 11:38

    We are a Viewpoint customer and are considering using nvoicepay for check processing, etc. What has been your experience with the system? What have been the biggest problems and benefits? Thanks.

     

    Roger Archibald  

    Chief Financial Officer

     

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    Tel 636.385.1039 | Cell 636.579.6566 | Fax 636.385.1139
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  • 2.  RE: Any experiences from Viewpoint users with nvoicepay?

    Posted 05-09-2019 07:55

    We have had a good experience with no downside.  The product does exactly what they said it would do.  Our payables person is very happy with it.  Implementation only took 30 days, just as they'd promised.

     

    Their direct integration with Viewpoint Vista was a major selling point, as opposed to the "we can integrate with any ERP" that you hear from other product vendors.  The interfaces are already built into Vista, similar to what was done with Comdata.  (They have rebranded the service offering as "Viewpoint ePayments powered by NvoicePay", in case you are searching for it in Vista.)

     

    We don't currently use it for subcontract payments – I wanted to see how things would go, and in some cases we swap waiver for payment – but it's worked so well, I'm considering it.

     

    Chris Duprey, CPA, CCIFP | Chief Financial Officer

    GRANGER|ADVANCE THE ART OF BUILDING

    6267 Aurelius Road| Lansing, MI  48911-4230
    p. 517.887.4152  | m. 734.368.8042

    grangerconstruction.com

     






  • 3.  RE: Any experiences from Viewpoint users with nvoicepay?

    Posted 05-09-2019 08:08
    Thanks

    Sent from my iPhone





  • 4.  RE: Any experiences from Viewpoint users with nvoicepay?

    Posted 05-09-2019 16:39
    We were one of the very first View Point companies that implemented Nvoicepay and have been very pleased.
    Overall we have saved money by not having to add additional staff and rebates.
    The staff at Nvoicepay has proven to be very professional and if there are any issues they will get them resolved quickly.



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    Chris Hyder CPA
    Chief Financial Officer
    Summers Taylor Inc.
    Elizabethton TN
    (423) 547-2206
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  • 5.  RE: Any experiences from Viewpoint users with nvoicepay?

    Posted 05-10-2019 08:07
    I have a client that uses the product and they like how easy it works.  On boarding some vendors to get an ACH was a pain.

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    Michael Beaver CCIFP
    Managing Director
    Conway Mackenzie
    New York NY
    (212) 586-2200
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  • 6.  RE: Any experiences from Viewpoint users with nvoicepay?

    Posted 05-10-2019 11:05
    Overall, I think it's worth it for the rebates you get.  But be prepared for some confusion from your vendors, especially subcontractors.  The enrollment form asks vendors what payments they accept: credit card, check or ACH.  It's not clear that if they check all three that the credit card will be the default form of payment.  Obviously most subs don't want 100k payments via credit card. This has caused us quite a bit of grief.  They have since modified our enrollment forms so you might want to bring that up in your implementation meetings.

    Voiding stale checks is also a little cumbersome (mostly because of Vista).  If you have cleared the check run transaction in CM then you can't use the void process in Vista.

    Retainage is something they really don't handle very well at all. If you are paying a sub that is on multiple projects, the remittance slip deducts the total retainage at the bottom.  It doesn't break it down by invoice like Vista does. This has created some confusion for subs.  Also, if your subs bill retainage and you actually process that invoice through your system, (we do because we use GCPay too) they don't know how to handle the negative retainage entry that happens in Vista.

    My advice would be to hold off on the subcontract payments until they have fully addressed the retainage issue.

    Our rebates are at about 14k for the year already so despite the headache above I think it's still worth it.

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    Kevin Lynch
    Project Accountant
    Dawson Construction
    Bellingham WA
    (360) 756-1000
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