General Inquiries

Vista on the Cloud

  • 1.  Vista on the Cloud

    Posted 07-09-2019 15:29
    Does anyone have experience using Vista on the cloud?  Either hosted by Vista directly or by another provider?  Positive experience?  Any problems or issues we should be aware of?

    Melinda Davis CCIFP, CPA
    Coker James & Company, P.C.
    Atlanta GA
    (770) 916-9900

  • 2.  RE: Vista on the Cloud

    Posted 07-10-2019 08:17
    Hi Melinda,
    There are a few things to consider
    1) Cloud solution just means that you're moving some cost from on-premise to a managed service, so server maintenance and upgrade cost are moved away.  However, labor cost to maintain it may be still incurred in house by the customer due to the fact that you may need to have someone manage the specific need of the customer.  So there will need a balance to consider around the cost / benefit analysis.
    2) Cloud solutions maybe slower in response time because of the network environment.  So, if you have a dedicated solution for a customer that they control the end to end network pipe, it would be faster or technologies can be put in place to make it faster.  The cloud solution is often time a shared resource, so the customer will be competing with other people on that same resource.  
    3) Integration with other solutions and/or software needs to be considered as this may require some custom development work.
    4) The cloud solution does help with back needs as it would out source the back up requirements of the system.
    5) Downtime, if the system goes down, will need to be understood in a SLA.  Vista would provide a SLA for up time that would need to be met.  If a server goes down due to human error or natural disaster a fail over system needs to be in place to ensure that the customer doesn't loose operating time.
    There are a few things to consider with any cloud solution.  Often times its not as black and white as some may make it out to be.

    Hope this helps.

    Tuong Do
    Director of Development
    Prospection Business Intelligence
    (805) 229-1267

  • 3.  RE: Vista on the Cloud

    Posted 07-18-2019 07:04
    We have not moved to the cloud yet but I have heard that project based users logging in remotely to an existing server via Citrix will have better speeds overall in the Cloud since their connectivity varies from job to job, compared to office staff that are connected to Vista at same location with better speeds. Also, the automatic disaster recovery option in the cloud; upgrades done by Cloud host; not having to replace or upgrade servers every few years; focus on other issues; etc. appear to be positive outcomes when moving to the cloud.

    Paul West
    Director of Enterprise Applications
    The Middlesex Companies
    Orlando FL
    (407) 206-0077

  • 4.  RE: Vista on the Cloud

    Posted 07-10-2019 08:49

    We transitioned to VEC last year and went live 1/1/19. It was cumbersome for us because P-Vault (Paperless Environment) couldn't get its program to work with VEC which caused us to implement Keystyle in its place.  We also did this to avoid the finger pointing we experienced when something didn't work between P-Vault and Viewpoint (Keystyle was purchased by Viewpoint in 2018).  At the time of our implementation Viewpoint and Keystyle techs didn't know much about each other's program (this may have improved since we went live).  In an implementation such as this I expected for Viewpoint support team to take us by the hand and lead us through the maze with a flashlight.  Instead it was more like they followed behind us and waited until we smashed our head into a wall and then yelled "Go right".  We are still having issues with a "bridge" between ADP and VEC that is now in its 5th month of still not being resolved.


    With all this being said Viewpoint is a great software and our VEC is currently working as well as On Premises  Viewpoint did.  It is also great to not have to get our IT involved with issues anymore since all maintenance is handled by Viewpoint.  However, Viewpoints lack of technical support is legendary.


    Roger Whitty | Chief Financial Officer


    Williams Company Management Group

    2301 Silver Star Road | Orlando, FL. 32804

    Main:  407.295.2530 | Cell:  407.432.5456 | Fax:  407.297.0459

    Client service is the foundation of our business |


  • 5.  RE: Vista on the Cloud

    Posted 07-18-2019 07:12

    I would be interested in learning about how Keystyle replaced P-Vault and how the document management side is working for your company. We are in the middle of rolling out the Keystyle HR Management portion including Open Enrollment, Time Off, Expenses, Onboarding, Earnings, etc. but have not considered or reviewed Keystyle for a document management portal option. One reason is we have been using VCM, sold to us by Viewpoint, which is on its end life and we utilize some features with Receiver Attachment buttons in PO at the job level that makes us paperless and streamlines our PO/AP workflow process.

    It looks like we are both in Orlando. I have contact with a few other Vista users so maybe we can share thoughts and ideas from time to time or even meet to discuss.​

    Paul West
    Director of Enterprise Applications
    The Middlesex Companies
    Orlando FL
    (407) 206-0077

  • 6.  RE: Vista on the Cloud

    Posted 07-18-2019 10:28

    Keystyle has worked well for us - we only utilize the AP workflow features of it.  The implementation was not the greatest due I think to Keystyle and Viewpoint not knowing each others product very well at the time.  Once all the bugs were worked out it works great.

    Roger Whitty
    Chief Financial Officer
    Williams Company
    Orlando FL
    (407) 295-2530

  • 7.  RE: Vista on the Cloud

    Posted 07-18-2019 09:40
    Roger is spot on!  Especially when it comes to Viewpoint "waiting to smash our head into the wall then yell go right"!  I've spent time trying to figure out why an application or report no longer works then come to find, there are working on a fix when I go to their Clearview site.  We need to be notified if an application has issues so we aren't spending valuable time on it.  They are not proactive on this and their customer service has deteriorated from their once top notch service many years ago.

    But, I have used other construction software (Timberline/Sage, Dexter-Chaney, Construction Partner) and still favor Viewpoint.  We moved to the VEC environment two years ago and after a rough implementation, mainly due to our internet connectivity dropping packets, it runs smoothly now.

    Martin Imahori CCIFP
    Fine Line Construction
    San Francisco CA
    (415) 512-7677

  • 8.  RE: Vista on the Cloud

    Posted 07-10-2019 10:09
    We work in the cloud and it's been a positive experience. I actually think Vista works better in the cloud for us.

    Jamie Turner
    Project Accounting Manager
    TriVersity Construction
    Cincinnati OH
    (513) 672-4998

  • 9.  RE: Vista on the Cloud

    Posted 07-10-2019 11:36
    Melinda, many of my Vista customers use VEC (Viewpoint Enterprise Cloud) and they are satisfied with it. Some have transitioned from on-premise or another cloud provider, and others implemented Vista on VEC. The cloud team handled both well. Cloud support has been responsive when I've interacted with them.

    One customer had a spotty internet service (I think a combination of their provider and internal hardware). Smooth sailing after they resolved that.

    If you have a Crystal designer, or need access to your database, etc. make sure you specify that and they will set up security groups you can assign to the appropriate users.

    Towner Blackstock
    Blackstock Consulting
    Helping construction companies select, implement, and get more from software.

  • 10.  RE: Vista on the Cloud

    Posted 07-17-2019 15:07

    We are close to making a decision to go to Vista and in comparing the costs of VEC versus hosting ourselves or using a 3rd party, VEC seems expensive. What benefits would using VEC have versus hosting at a 3rd party?


    Michael Soileau CPA, MBA
    Hernandez Consulting and Construction

  • 11.  RE: Vista on the Cloud

    Posted 07-17-2019 17:42
    Michael, that's a great question.

    Viewpoint is attempting to differentiate their offering in multiple ways:
    1. Managed services, providing updates and maintenance of their software(s) with a higher level of expertise and automation than a third party provider.
    2. Developing functionality that only works in their cloud (built specifically for Microsoft Azure), such as business analysis tools.

    There's more to it than that, of course. Operating on their cloud gives them more visibility into software performance, which should benefit both parties. It should also streamline their ability to support you.

    I would push them hard to justify their pricing, particularly around item #2, and show you exactly what "extras" you'll receive.​​​

    Towner Blackstock
    Blackstock Consulting
    Helping construction companies select, implement, and get more from software.