Hello Donald,Developing and maintaining a 5 year Information & Communication Technology (ICT) plan was one of my responsibilities as a former CIO of a $800M Mechanical Contractor. Currently, I serve as part time CIO and Co-Chair of Business Information Systems Steering Committee for one of my clients. As most have pointed out, your ICT structure and budget is dependent on the business model and long-term vision of your organization.Through my conversations with CFOs of construction companies, I have learned that delegation of responsibilities greatly vary from one company to the next. For example, one large sub-contractor has 15 employees in their billing department, while another (of similar size) has only 2. In the latter company, the employees are billing data entry clerks while PMs or Project Accountants prepare most of the billing related documents (schedule of values, CO, etc.). The one with staff of 15 believes in shifting overhead related costs to office staff and keeping PMs focused on execution of construction projects.Contrary to popular belief, outsourcing hardware and server equipment does not substantially reduce ICT staffing requirements. Benefits of such outsourcing must be measured against cost of capital, hardware space requirements, clean and secure server room, power consumption, cooling needs, etc. Computer Equipment are far more reliable than they were about a decade ago, therefore, most of the work in ICT is software related (both O/S and Application).I highly recommend using an ICT ticketing system. In addition to organizing tasks in ICT, the management reports will help you plan, monitor, budget, and allocate ICT expenses. JIRA Service Desk is a low cost hosted solution. SpiceWorks is free, however it does collect information about your infrastructure and uses it to solicit products and services.Following are some comments and question that may help with development of your ICT structure:
For your immediate need, I would recommend a 1 to 2 person team internally, with part-time support from trusted local vendors as needed.
Best of Luck,Varoujan AdamianPrincipal ConsultantNoravandBurbank, CA (818) firstname.lastname@example.org