Topic Thread

Customer Service

  • 1.  Customer Service

    Posted 08-10-2018 07:40

    I am sure this question has been asked before.

     

    Would anyone be willing to recommend a Customer Relationship Management software solution?

     

    What are the greatest benefits of using the software?

     

    Thanks in advance.

     

     

     

     

    William (Bill) Zobel, CPA, CCIFP

    Chief Financial Officer

    Banks Construction Company

    4902 Banco Road | North Charleston, SC 29418

    Direct: (843) 377-1000 | Mobile: (843) 371-0703

    www.banksconstruction.com

    A drawing of a face  Description generated with high confidence
    Paving the Way Since 1948

     



  • 2.  RE: Customer Service

    Posted 08-11-2018 08:27
    Bill -
    I hope all is well with you.  We're about to embark on the same journey of selecting new CRM software, and Cosential is our front runner.  I'm about to get serious about CRM, so as we both go through this endeavor just let me know if you would like to compare notes.

    Brian

    Note:  Any direct contact with me from a software vendor will automatically result in disqualification from our selection process.

    ------------------------------
    Brian Andrew BBA
    V.P. Of Finance & Technology
    Georgia Mechanical, Inc.
    Suwanee GA
    (404) 379-5198
    ------------------------------



  • 3.  RE: Customer Service

    Posted 08-12-2018 10:41

    Hi folks;

     

    As a provider of data and analytics to contractors, my company works collaboratively with several CRM systems used by contractors. Naturally a lot depends upon your firm size and objectives. However, the top three I've seen used are AEC 360/Dynamics, Cosential, and SalesForce.  There are differences in price and features/functionality between all three but each could be an option worth considering.

     

    Best Regards;


    Pam Hummel
    Strategic Account Manager, National Accounts

    T 714.308.2023 | E pamela.hummel@construction.com

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