Topic Thread

Fuel Cards - Stay Away from ComData

  • 1.  Fuel Cards - Stay Away from ComData

    Posted 08-09-2018 14:17

    We have had the worst experience with ComData. Every month there are unexplained fees on the invoice, in addition we've been charged for interest and late fee payments, despite having ACH with them. They do deduct the money from the account automatically, however, they don't deduct the whole amount; therefore, causing late fees and interest charges. Every month, I am informed that I should see the credit in my next invoice and yet nothing happens & I have encountered additional unexplained fees.

     

    Planning to close the account AS SOON AS POSSIBLE. Is there a fuel card program that you would recommend? We need fuel cards for each of the vehicles and need to have monthly reports for job costing purposes.

     

    Thank you in advance,

    Sanam



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    Sanam Finnegan
    Controller
    Zealos
    San Francisco CA
    (415) 939-2840
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  • 2.  RE: Fuel Cards - Stay Away from ComData

    Posted 08-10-2018 08:20

    WEX.  Simple, great Reporting.

     

    EJ Signature

    JOHN G. ELSNAU

    Director of Finance and Administration

    Tel. 603-622-7493 x 225

    Direct 603-854-5387    Cell 603-219-3050

    6 Eastpoint Drive, Hooksett, NH 03106          

    Eckhardt & Johnson

     

     

     

     






  • 3.  RE: Fuel Cards - Stay Away from ComData

    Posted 08-13-2018 16:18

    Sorry to hear the problems you have had.

     

    We have used ComData for a long time and have not had the kind of issues you are describing.  Occasionally we there is an issue on an invoice, we contact our Service rep and normally corrected within 3 weeks or less.

     

    I would follow up with your relationship manager.  They can do better than you are experiencing.

     

    Luther

     

    Luther Burrell

    VP of Administration and IT

    Ivey Mechanical Company

    662-289-3646 x2003 phone

    662-289-3713 fax

     

    <a href=image001.jpg@01CC8F33.540BB820">

     

     






  • 4.  RE: Fuel Cards - Stay Away from ComData

    Posted 08-10-2018 08:30
    Sanam -  We use Enterprise for fleet management & WEX for our fleet gas cards.   We have been very pleased with both but do not get any rewards on the fuel card so will be looking at other card options in the near future.   Let me know if you would like any contact information.

    Tiodd

    ------------------------------
    Todd Rakowski
    CFO
    C.G. Schmidt, Inc.
    Milwaukee WI
    toddr@cgschmidt.com
    ------------------------------



  • 5.  RE: Fuel Cards - Stay Away from ComData

    Posted 08-10-2018 08:39
    Wright Express (WEX) Fuel Cards. We had a similar experience with ComData. Rep made a whole lot of promises but came way short on delivery. Good luck!

    WEXcard Home Page - wexcard.com
    wexcard.com remove preview
    WEXcard Home Page - wexcard.com
    Get what you need to rein in one of your biggest business expenses. Stay a step ahead of the unpredictable. When you have vehicles on the road, we have solutions to drive savings beyond pennies at the pump. For any business, any fleet, any size.
    View this on wexcard.com >


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    Doug Hutchison
    Chairman & CEO
    Meisner Electric, Inc.
    Delray Beach FL
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  • 6.  RE: Fuel Cards - Stay Away from ComData

    Posted 08-10-2018 09:18
    Be sure to have them refund the late fees on the late fees, as well. I had a similar issue with them last year, it took six months of calling every month and having the call escalated every time to finally get a refund and the account straight. We stopped using the account and found another fuel card that was less expensive with less fees and reports that were the same.

    Good luck!

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    Peggy Hughes
    Accounting Specialist
    The Aspire Software Company
    Cave Creek AZ
    (602) 460-6714
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  • 7.  RE: Fuel Cards - Stay Away from ComData

    Posted 08-10-2018 11:56
    We have had good luck with WEX aka Wright Express.

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    Kelsie Schoener
    Controller
    BMF Solutions LLP
    CypressTX
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  • 8.  RE: Fuel Cards - Stay Away from ComData

    Posted 08-11-2018 12:21
    I hate to hear that you have had so much trouble with Comdata. It has been a great solution for us. Both the plastic cards as well as the virtual cards and the rebates have been better than anyone else has offered.

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    Tom Lowrey CPA C F O
    Scott Bridge Company, Inc.
    Opelika AL
    (334) 749-5045
    tlowrey@scottbridge.com
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  • 9.  RE: Fuel Cards - Stay Away from ComData

    Posted 08-14-2018 10:02
    I agreed we have not had a good experience with COMDATA at all.  We use WEX for fuel cards and they are terrific.


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    Susan Early
    Accounting Manager
    Orion Management, LLC
    DC Metro Area
    s.early@orionmngt.com
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  • 10.  RE: Fuel Cards - Stay Away from ComData

    Posted 09-10-2018 14:28
    It sounds like almost everyone uses WEX for fuel cards, but what do you use for general company credit cards? We are currently using Comdata's plastic cards and their job costing/expense management system leaves a lot to be desired. Does anyone use anything other than Expensify for their expense reporting that actually generated detailed reports like Comdata can? The reports that Comdata can generate on the card purchases are one of the biggest selling points, but there have to be other solutions with good reporting but an easier user interface.

    Any help would be appreciated.

    Thanks

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    Christopher Watkins MBA, CPA
    Accounting Manager
    Peak Construction Corporation
    Des Plaines IL
    (888) 815-7325
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  • 11.  RE: Fuel Cards - Stay Away from ComData

    Posted 09-11-2018 08:04

    We are going to cancel our MasterCard with Comdata.  Just the mere fact that if we reach our credit limit and want to pay towards our account before the closing date Comdata doesn't allow it.  Last month we reached our limit with almost 2 weeks remaining in month and were not allowed to pay until Comdata closed the billing and generated a statement.  To me that's not good business sense!

     

    Diane Graham

    Accounting Manager

    email logo

    208 W 25th Street. Norfolk, VA 23517

    Direct: 757.477.9136

    Office: 757.651.3455

    dgraham@pro-vost.com

    www.pro-vost.com

     






  • 12.  RE: Fuel Cards - Stay Away from ComData

    Posted 09-11-2018 09:54

    We started using COMDATA for fuel and expense cards about six months ago.  At first, it took some time getting used to their portal for managing transactions, declines, running reports, etc. – but we are satisfied with the services provided so far.  One of the main things we need is the timestamp (HH:MM:SS), MCC, Vendor Name, to manage transactions using live speed data.  Anything less than that is not effective.  They are able to provide that, and we are seeing that many of our vendor listed in our ERP – Spectrum were already accepting payments through COMDATA, which is integrated into the software.  Be prepared to take about 12 months from start to finish to get fully implemented, but it was worth it in our opinion.  We are able to get fuel purchased by unit, type of fuel, avg MPG, and other breakdowns that come automatically on the monthly statement.  That has been helpful.  After six months, we are seeing about $3,500 per month in rebates that are directly deposited into our account like clockwork.  We like that too.  Note: It is necessary to be provided with a full-time account manager, which COMDATA will provide, and ours is John Yakoub – we cannot say enough how much this guy has helped us out on day-to-day needs that you just got to have someone to take of on their end.  He makes it work for us. 

     

    Hope this info is helpful – remember, whoever you pick, you will have some ideas on how it could have been better  :)

     

     

    Randall E. West, CCIFP

    Controller

    randall@tannerconstruction.net

    (601) 477-3820 - Office

    (601) 477-9180 - Fax

    image003.jpg@01CE62B6.CFCDBD20

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