Please kindly share which business credit card program you are on. We are looking for getting cash back on fuel cards/credit cards.
We had Comdata for years. At first they were great. We even had a designated rep but that was short lived. They went to a 'support' program with a call center.
We also got a rebate every month. That, too, was discontinued. Worse yet, they started charging us a fee. One month is was over $190. (It was based on gross use, believe it or not. The more we used the card, the higher the fee. Didn't make sense to me.) When we complained enough, they started waiving the fee.
All of our vendors stopped accepting the Comdata card because the fee to them was too high.
The straw that broke the camel's back was a $3,000+ airline ticket purchased somewhere in Guatemala that we disputed. They insisted the purchase was legitimate. After months of fighting with them and threatening to take it to the Ohio Attorney General's office, we received a credit for the purchase but they still charged us for interest and penalties incurred during the time it took to dispute it.
I've known several other companies who have had issues with Comdata and stopped using their card.
The long and the short of it is, we stopped using Comdata and switched to a regular business card that paid rewards and had no annual fee. There are quite a few out there, if you look.
I would just make sure they are very clear in the agreement with respect to rebates, rewards, fees, disputes, etc.
Buyer beware, I always say.
Vice President – East Bay
Capital One Commercial Card & Payment Solutions
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